B2C Legal Information

Terms of Sale B2C



  • The ownership of this website, "www.KarmelRoss.eu, www.KarmelRoss.com, www.KarmelRoss.com.es", (hereinafter Website) holds: Commercial *. *, CB, provided with CIF: E -87104907 and registered in D. Gral. Tributos y Ord. And G. J. de CC. AA of Madrid; and its registry data number 0002014T05584226092014 and whose contact data are:
  • Postal Address:

Business Center "e-Business B2B2C ES-ALC-EU"

c / Padre Villacastin, 1 - Of., 101 - 28280 El Escorial,

Madrid Spain

Electronic address:


  • This document (as well as any other document mentioned on this website) regulates the conditions of this Website (KarmelRoss) which governs the use, purchase or acquisition of products and / or services in it (hereinafter , Terms).
  • For the purposes of these Conditions it is understood that the activity that C. *. *, CB develops through the Website includes:
  1. The remote sale by electronic means of movable goods (products) and / or services.
  • In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookies policy, and the policy of privacy and data protection of KarmelRoss (C. *. *, CB.).
  • By using this Website or making and / or requesting the acquisition of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so if he is not According to all this, you should not use this Website.
  • Also, it is informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and / or use the Website, since those that are in force at the time when the purchase of products and / or services is requested.
  • For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, if applicable, using the contact form.


  • Access, navigation and / or use of the Website confers the status of Usuari @ (hereinafter referred to, indistinctly, individually as User or jointly as Usuari @ s), for which they are accepted, since the navigation starts through the Website, all the Conditions established in this document, as well as those established in the rest of the documents that make up the Information-Legal-B2C section, of this, and its subsequent modifications, without prejudice to the application of the corresponding regulations legally binding as the case may be.
  • The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
  1. Make use of this Website solely for inquiries and purchases or legally valid purchases.
  2. Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities informed.
  3. Provide truthful and lawful contact data, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).
  4. The User declares to be over 18 years of age and have the legal capacity to enter into contracts, and accepts all the terms and conditions established through this Website. The Website is aimed primarily at Usuari @ s residents in Spain.
  • C. *. *, CB, does not ensure that the Website complies with the laws of other countries, either in whole or in part. And consequently the Usuari @ or clients @ s not resident in the Spanish territory, who use or benefit from the web or its services, are subject to the provisions of Spanish law and in the Spanish language, expressly waiving any other jurisdiction or legislation.
  • C. *. *, CB, disclaims any liability that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.
  • The Usuari @ formalizes, with C. *. *, CB "KarmelRoss", the contract of sale of the products and / or services in the Spanish language, (although, C. *. *, CB "KarmelRoss", as a courtesy to the Usuari @ s, put and / or could put the present and its Website in other official languages ​​of the Spanish, European and / or other countries, without which these translations can be considered binding).


  • The users, duly registered or in a visitor option, can buy on the Website through the established means and forms.
  • EACH SECTION is an independent e-shop, that is, the user must perform the required procedures in e-Fragrances-KR, e-Lingerie-KR, e-Complementos-KR, as (purchase and respective payment) independently, running as individual and independent contracts. And they must follow the procedure of purchase and / or acquisition online of "KarmelRoss", during which one or several products and / or services OF THE SAME SECTION can be selected and added to the cart, basket or final space of purchase and, finally, Click on:
  1. The link (Cart or Shopping Cart) that will show all the products and the units you have chosen, giving you the option to modify units or delete product.
  2. Once everything is to your liking and decision you must click on: · (Checkout button). that will direct you to the billing and shipping information form.
  3. Likewise, the User must fill out and / or check the information that is requested in each step, even though, during the purchase process, before sending the order request or according to the payment method chosen, before make the online payment, you can modify the purchase data
  4. Once the purchase request procedure has been completed, the User consents to the Website generating a proforma electronic invoice (Request for valued order) that will be sent to the User through the screen for downloading and / or through the mail. electronic.
  5. Next, the User will receive a message on the screen and / or email confirming that his order request has been sent to "KarmelRoss", upon receipt of such request by CaC-KarmelRoss, he will send an email to the address indicated by the client, confirming the availability, execution time and delivery of the chosen items, attaching to it the corresponding Pdf invoice with all the concepts and attaching the legal agreements, as well as the corresponding ones for the corresponding payment, so that the client of its full conformity, that is, the confirmation of the order and execute the corresponding payment. And, in your case, you will be informed, also, by email when your purchase is being sent. In your case, this information could also be made available to the User through his personal space of connection to the Website.
  • Likewise, the User may, if desired, obtain a copy of their paper invoice, requesting it from "KarmelRoss" using the contact spaces of the Website or through the contact information provided above.
  • The User acknowledges to be aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are displayed next to the presentation or, where appropriate, image of the latter. on its Web Site page, indicating, but not limited to, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, in which way they will be taken to cape and / or cost of benefits; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
  • Unless otherwise expressly stated, "KarmelRoss" is not the manufacturer of the products sold or that could be marketed on the Website. Although "KarmelRoss" makes great efforts so that the information shown on the Website is correct, sometimes the packaging and / or the materials and / or the components of the products may contain additional or different information from the one that appears on the Website. Web. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, the warnings and / or instructions accompanying the product.
  • The communications, purchase orders and payments that take place during the transactions carried out on the Website may be archived and kept in the computerized records of C. *. *, CB in order to constitute a means of proof of transactions, in all case, respecting the reasonable security conditions and the laws and regulations in force in this respect that are applicable, and particularly in compliance with the LOPD and the rights that assist the Users in accordance with the privacy policy of this Website (Notice Legal and General Conditions of Use).


  • All purchase orders received by C. *. *, CB "KarmelRoss" through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of them and / or the provision of services. If there are difficulties in the supply of products or no products remain in stock, C. *. *, CB "KarmelRoss" agrees to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the rendering of a service becomes unrealizable.


  • The prices displayed on the Website are the final ones, in Euros (€) and include VAT (or tax that replaces it), unless by legal requirement, especially as it relates to, a different issue is indicated and applied. Other taxes not included.
  • The shipping costs are not included in the final prices of the products as shown on the Website. Thus, C. *. *, CB "KarmelRoss" carries out the delivery and / or delivery services through Correos paq48-72h., (Mainly).
  • Except shipping costs and where applicable those of the payment method paypal; in no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
  • Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.
  • The means of payment accepted will be: Bank transfer, and soon PayPal and TpV Credit or debit card.
  • Purchase orders in which as a means of payment is the bank transfer will be reserved for 3 calendar days from the order confirmation, sufficient time for the bank transfer to be taken into account by the payment system used by C. * . *, CB for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.
  1. Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, C. *. *, CB "KarmelRoss" can not validate the order, which will be canceled.
  • If the user's choice of payment is the PayPal platform (credit or debit card or your paypal account), the corresponding invoice will increase by 3.6% (three point six percent), due to the financial expenses of the user. PayPal
  • In the event of opting for the TpV modality. Credit cards will be subject to checks and authorizations by the issuing bank, if the bank does not authorize the payment, C. *. *, CB will not be responsible for any delay or non-delivery and can not formalize No contract with the User.
  1. Once C. *. *, CB receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time that the User is sent the confirmation of delivery and / or confirmation of the service that is provided in the form and, where appropriate, established place.
  2. The suppliers or issuers of means of payment can adopt anti-fraud measures that entail the rejection of certain types of operations. C. *. *, CB "KarmelRoss" is not responsible for the application of this type of security policies.
  3. In any case, the User confirms that the payment method used is his or that, in his case, he is the legitimate holder of the gift card or the credit card.


  • In those cases in which the physical delivery of the contracted good is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) and EU countries, as well as other countries.
  • Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated on the Website. the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order for Spain and Western Europe, other countries 60 days.
  • If for any reason, which was attributable, C. *. *, CB "KarmelRoss" could not meet the delivery date, contact the User to inform him of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on weekdays.
  • If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.
  • If the User is not going to be in the place of delivery in the agreed time slot, you must contact "KarmelRoss" to arrange delivery another day.
  • In the event that 30 days have passed since your order is available for delivery, and has not been delivered for reasons not attributable to the transport entity, C. *. *, CB "KarmelRoss" will understand that the User wants abandon the contract and it will be considered resolved. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of the additional costs resulting from the delivery method, the Website, without any undue delay and, in any case, within the maximum period of 14 days from the date on which the contract is considered terminated. This situation or circumstance will not apply to personalized products.
  • However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him / her.
  • For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products. , which will be confirmed by signing the order receipt at the agreed delivery address.
  • The risks that the products could derive will be borne by the User @ from the moment of delivery. The User acquires ownership of the products when C. *. *, CB "KarmelRoss" receives full payment of all amounts owed in relation to the purchase or acquisition made, including the shipping costs, or in the At the time of delivery, if it takes place at a later time after the full receipt of the amount object of payment by C. *. *, CB "KarmelRoss".
  • In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla or other US territories and other countries. The type of VAT (or tax that replaces it) applicable will be the legally valid at all times depending on the article and specific territory in question. Other possible applicable taxes will be legally valid at all times and the User will be solely responsible for assuming them.


  • The User is informed that if he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting C. *. *, CB " KarmelRoss "through the contact spaces enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and / or using the contact information provided in the first clause ( General information). Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
  • In any case, the User, before clicking on the button (Request Order), has access to the space, cart, or basket where they are writing down their purchase requests and can make changes.
  • Similarly, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right to rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal Character.


  • In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as they are listed and described below:

Right of withdrawal

  • The User, as consumer and User, makes a purchase on the Website and, therefore, has the right to desist from said purchase within a period of 14 calendar days without the need for justification.
  • This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Website of C. *. *, CB " KarmelRoss "or in case the goods that make up your order are delivered separately, 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.
  • To exercise this right of withdrawal, the User must notify its decision to C. *. *, CB "KarmelRoss".
  • You may do so, where appropriate, through the contact spaces enabled on the Website or through:
  1. http://info.karmelross.com/Atent-Client-B2C/
  2. Via telephone: +34 910 059 239
  • The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the (withdrawal form model) that C. *. *, CB "KarmelRoss" puts at your disposal as an attached party to these Conditions, however, its use is not mandatory.
  • To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.
  • C. *. *, CB "KarmelRoss" will reimburse the amounts received from the User to the User using the same method of payment that he used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, C. *. *, CB "KarmelRoss" may withhold such refund until they have received the products or items from the purchase.
  • The User can return or send the products to C. *. *, CB "KarmelRoss" in:

Postal Address:

Business Center "e-Business B2B2C ES-ALC-EU"

Father Villacastin, 1 - Of., 101

28280 El Escorial, Madrid, Spain

  • And must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which C. *. *, CB "KarmelRoss" was informed of the decision to withdraw.

  • The User acknowledges that they must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

  • The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Usuari @ s and other complementary laws. Enunciatively, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene protection or health are sealed and have been unsealed after delivery are not allowed changes, returns or waivers (as for example and not restrictive: underwear, (panties, thongs and culottes (individual or in pack), etc ..., bra accessories, adhesive cups, accessories for hair, cosmetics and perfumes, socks, stockings and earrings, etc., that have been unsealed, except for defective products or with tares. to be exchanged or returned must be properly packaged and with its original packaging.

  • In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not be attended to the Users when the service has been completely executed. , or when it has begun, with the express consent of the consumer and User and with the acknowledgment on his part that he is aware that, once the contract has been fully executed by C. *. *, CB "KarmelRoss", he will have lost his right of withdrawal.

  • In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

  • Likewise, the products must be returned using or including all original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

  • In the following link you can download the Model withdrawal form:

  1. (Form of withdrawal form)

Return of defective products or shipping error

  • These are all cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and therefore, must contact with C. *. *, CB "KarmelRoss" immediately and let you know the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
  • The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of it.
  • The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.
  • The amount paid and received by C. *. *, CB for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and transport costs that could have been incurred by the company. / the User to make the return (including VAT or tax that will replace him.) Other types of taxes will not be refundable. The refund will be made by the same means of payment that the User used to pay for the purchase.
  • In any case, the rights recognized in the Spanish legislation in force at all times will always be for the User, as consumer and User.


  • The User, as consumer and User, has guarantees about the products that can be purchased through this Website, under the terms legally established for each type of product, answering C. *. *, CB " KarmelRoss ", therefore, for the lack of conformity of the same that manifests itself within a period of two years from the delivery of the product.
  • In this sense, it is understood that the products are in accordance with the contract provided they: conform to the description made by C. *. *, CB "KarmelRoss" and possess the qualities presented in it; be suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, this must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the Website, may present nonhomogeneous characteristics as long as they derive from the type of material with which they were manufactured, and that therefore will be part of the individual appearance of the product, and they will not be a defect.
  • On the other hand, it could be the case that the User acquires a product of a brand or of manufacturing by a third party on the Website. In this case, and considering the User that this is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his right to legal guarantee directly against them. during the two years following the delivery of said products.
  • For this, the User must have kept all the information in relation to the guarantee of the products.


  • The User can send to C *. *, CB "KarmelRoss" their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).
  • In addition, C. *. *, CB "KarmelRoss" has internal complaint forms available to consumers and users, and they can request to C. *. *, CB "KarmelRoss" at any time, using the contact information provided at the beginning of these Conditions (General Information).
  • Likewise, if from the conclusion of this purchase contract between C. *. *, CB "KarmelRoss" and the / the User, a controversy will emanate, the User as a consumer may request an extrajudicial solution of controversies, in accordance with Regulation UE Nº 524/2013 of the European Parliament and of the Council, of May 21, 2013, on resolution of online litigation in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.


  • Unless otherwise provided by law, C. *. *, CB "KarmelRoss" will not accept any responsibility for the following losses, regardless of their origin:
  1. Any losses that were not attributable to any breach on your part.
  2. Business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).
  3. Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.
  • Likewise, C. *. *, CB "KarmelRoss" also limits its responsibility in the following cases:
  1. C. *. *, CB "KarmelRoss" applies all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems that are used or others of this nature.
  2. C. *. *, CB "KarmelRoss" will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other specific to the sector, resulting in delays, losses or theft of the product.
  3. Technical failures that due to fortuitous causes or of other nature, prevent a normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. C. *. *, CB "KarmelRoss" puts all the means at its disposal for the purpose of carrying out the process of purchase, payment and delivery / delivery of the products, however it is exempted from liability for causes that are not attributable to it. , Fortuitous event or force majeure.
  4. C. *. *, CB "KarmelRoss" will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, C. *. *, CB "KarmelRoss" will not be responsible for an erroneous return made by the / the User. It is the responsibility of the User @ to return the correct product.
  5. In general, C. *. *, CB "KarmelRoss" will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are out of our reasonable control, that is to say, that are due to force majeure, and this may include, but not limited to:

               a). Strikes, lockouts or other industrial action.

               b) Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.

               c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

               d). Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.

               e). Inability to use public or private telecommunication systems.

               f). Acts, decrees, legislation, regulations or restrictions of any government or public authority.

  • In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and C. *. *, CB "KarmelRoss" will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure.
  • C. *. *, CB "KarmelRoss", will put all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.


  • By using this Website, the User accepts that most of the communications with C. *. *, CB "KarmelRoss", are electronic (e-mail or notices published on the Website).
  • For contractual purposes, the User agrees to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that C. *. *, CB "KarmelRoss", send electronically comply with the legal requirements to be in writing. This condition will not affect the rights recognized by law to the User.
  • The User can send notifications and / or communicate with C. *. *, CB "KarmelRoss", through the contact information provided in these Conditions and, where appropriate, through the contact spaces of the Website.
  • Likewise, unless otherwise stipulated, C. *. *, CB "KarmelRoss", can contact and / or notify the User in his / her email or in the postal address provided.


  • No waiver of C. *. *, CB "KarmelRoss" to a specific right or legal action or lack of requirement by C. *. *, CB "KarmelRoss" of strict compliance by the User of any of its obligations shall not mean a waiver of other rights or actions derived from a contract or the Conditions, nor shall the User waive the fulfillment of its obligations.
  • No waiver of C. *. *, CB "KarmelRoss" to any of the present Conditions or to the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the Usuari @ in writing.


  • If any of these Conditions were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.


  • The information or personal data that the User provides to C. *. *, CB "KarmelRoss" in the course of a transaction, communication and / or voluntary on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.


  • These Conditions and any document expressly referred to in these constitute the entire agreement between the User and C. *. *, CB "KarmelRoss" in relation to the object of sale and replace any other agreement, prior agreement or promise agreed orally or in writing by the same parties.
  • The User and C. *. *, CB "KarmelRoss" acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.


  • The access, navigation and / or use of this Website and the contracts to purchase products through it will be interpreted in Spanish, (although, C. *. *, CB "KarmelRoss", courtesy to Usuari @ s, put and / or I could put the present and its Website in other official languages ​​of the Spanish, European and / or other countries, without which these translations can be considered binding) and will be governed by Spanish law.
  • C. *. *, CB, does not ensure that the Website complies with the laws of other countries, either in whole or in part. And consequently the Usuari @ or clients @ s not resident in the Spanish territory, who use or benefit from the web or its services, are subject to the provisions of Spanish law and in the Spanish language, expressly waiving any other jurisdiction or legislation.
  • .- In case of any discrepancy of any request is not resolved satisfactorily, the user or consumer, may process your claim through the Platform site http://ec.europa.eu/odr, which will provide a free single point of access for the extrajudicial resolution.
  • Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between C. *. *, CB “KarmelRoss ”And the Usuari @, will be subject to Spanish legislation and jurisdiction of the Courts of Madrid.

LAST UPDATE: 03/2019

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